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General

Payment

Shipping

Returns & Exchanges

Products

How can I leave you feedback/review?
Please visit us on Google Reseller ratings and Yelp to provide your experience along with a star grade of your choice.
My item is defective or damaged, how can I get help on this?
Please contact our customer service team at (909) 839-2992 for any issues with your order. They are available from 9AM - 5PM PST.
What is your warranty policy?
K2 Motor offers a 180 day replacement/exchange manufacture warranty on factory defects from the original order date and a 60 day refund warranty.
Do you offer technical support?
Unfortunately, we do not offer technical assistance at this time. Please seek professional assistance if you are unsure about installing any of our products.
Do you offer sponsorships?
No. K2 Motor does not offer sponsorships of any sort.
Does K2 Motor cover any installation fees?
Regardless of the circumstances, we do not offer any type of reimbursements nor are we responsible for any installation fees you may acquire.
If I have a reseller permit, can you deduct the tax amount?
We do not accept any reseller permits at this time as we do not service any wholesale direct purchases. Please contact Spec-D Tuning at (909) 839-2533 for any wholesale inquires.
What are your customer support hours?
We offer phone support Monday to Friday from 9AM - 5PM PST.
What payment methods do you accept?
We accept most major credit cards (Visa, MasterCard, Discover, and American Express) as well as PayPal.
Please note California & Indiana customers will be charged a Sales Tax
Do you offer wholesale purchases?
K2 motor does not offer wholesale direct at this time. Please contact Spec-D Tuning at (909) 839-2533 for any wholesale inquires.
Can I get a deal if I order more then 1 pair or set?
Unfortunately, the price shown on the listing is at its lowest rate. Therefore, we wouldn't be able to lower the price beyond what is listed for ordering more than one.
Can I get a discount or a cheaper price?
Most pricing for our items are fixed and are typically at the lowest cost possible. However, we can honor a price match if you see an item listed at a cheaper price from our other K2 Motor online stores. A reference must be provided for verification purposes before price matching.
Does the price include both driver and passenger side lights?
Lighting products such as fog lights, tail lights, headlights and bumper lights are sold as a set unless indicated otherwise.
Do you sell individual lights?
Unfortunately, most of our lighting products are sold as a set and cannot be sold separately (unless indicated otherwise in our listing).
Do you offer free returns?
Prepaid return shipping labels will be provided if item is defective, damaged upon arrival, or received wrong item. Please keep in mind, all items should be packaged as best as possible to avoid further damages while in transit. Failure to do so may result in fees that will be deducted from the total refund amount.
Can I return the headlights if I change my mind?
As long as the item(s) are in a new condition and you are within the warranty frame, we can always accept them back for a refund or exchange.
When will I receive my refund?
All refunds are processed within 2 - 3 business days after we receive the item(s). If the item(s) has arrived and surpassed the 3rd business day, please contact us at (909) 839-2992.
Does this item come with installation instructions?
Most of our items do not come with installation instructions; therefore, we highly suggest professional installation, especially if you are unfamiliar with the item. All installation guides (if available) can be found here
Can I use LED/HID bulbs in my headlights?
Yes, you can. However, you will need to find an LED/HID kit that accommodates the same size bulb that is in the headlight. Please keep in mind our projector designs will usually have a different size bulb than OEM.
Are these lights DOT Approved?
All lighting products sold by K2 Motor are DOT stamped and compliant. The lens on all lighting products is also be equipped with a DOT engraving as a reference.
How do I wire the Halos and LED lights?
The essential high/low beam is a direct plug-and-play application. However, most projector designs will have spliced white and black wire leads for the (Halo/LEDs). The black wire will be your ground/negative wire and the white wire will be your positive/power wire. With that being said, you will have to wire in the black and white wire depending on your preference. For example, if you were to wire the black wire to a ground source and the white wire to the power source for the low beam, the halos/LEDs will turn on every time you switch on the low beam function. If you are still unsure of how to wire these aesthetic lights, please consult with a professional.
What size LEDs are the halos?
Unfortunately, our halo lights are patented by our manufacturers. With that being said, there is no part number or size for these halos.
Are these fender flares bolt on?
All fender flares will come with hardware that must be bolted to the inside wheel well area. Please note that rivet style bolts are meant for aesthetic purposes to avoid bolting into the actual body of the vehicle.
Do these lights have a glass or plastic lens?
All of our lights are equipped with a high quality composite plastic material lens.
Where are these light made?
All of our lights are made from our overseas manufacturers with high quality materials.
What brand are these lights?
All of our lights are Spec-D Tuning in brand. K2 Motor is the official retail store.
Do you have a wiring diagram?
Unfortunately, we do not have wiring diagrams for our items. Please seek a professional if you are unsure about installation.
Do you ship internationally?
Unfortunately, we do not offer international shipping at this time. However, we do have an eBay seller under K2 Motor that is able to fulfill international orders through the eBay Global Shipping Program.
How long until my order ships?
All orders will be shipped within 24 hours from the time of purchase. However, we will do our best to ship as many order(s) on the same day the payment was made.
How long will it take to receive my order?
Please be advised that all orders will ship within 24 hours from when the order was placed. We utilize UPS Ground for all large shipments and USPS for smaller items. Please refer to the UPS or USPS website for common shipping time frames.
Where is my package?
Please check the tracking number that has been sent to you. If no activity is shown, please allow 1-2 business days to populate new scans. If no scans are shown after 2 business days, please contact us for assistance.
Do you offer Expedited shipping?
Yes, we do offer UPS Expedited services. Please see shipping costs at checkout under "Shipping Method".
Can you ship my order through a preferred courier?
Unfortunately, we are unable to ship using a courier of the customer's choice. We as the seller will determine the shipping terms based on the item purchased. We typically utilize UPS for most of our shipments.
Do you offer local pick up or will call?
We do offer local will call for most items. If you would like to schedule a will call, please contact us at (909) 839-2992 to check the availability as some items may be in stock at other facilities outside the state.
Do you ship to my location?
We offer free domestic shipping within the continental US. If you are unsure about shipping to your location, please contact our customer service team at (909) 839-2992 or email us at info@k2motor.com
Do you ship to APO/PO boxes?
Unfortunately, we do not ship to APO/PO Boxes at this time. We will need a physical address to process out any order or the order will be cancelled.
I put the wrong address on my order. How can I change that?
If your order has not been shipped, we will do our best to update the shipping address. If the order has already shipped, a $15 fee per package will be added to make the address change. Please keep in mind that an address change is not guaranteed due to fast processing.