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FAQ




Frequently Asked Questions

PAYMENT

1. What payment methods do you accept?


SHIPPING

1. Do you offer international shipping?

2. How long before my purchased item(s) will be delivered?

3. If I need my item(s) urgently, do I have the option to choose faster shipping?

4. Which shipping carrier(s) are utilized by your company?

5. Is combined shipping available?

*Company Packaging Guidelines -

6. Has my order been shipped?

7. What should I do if a shipment is refused or undeliverable?

 

RETURNS & EXCHANGES

1. How do I return an item(s) that I purchased?

2. What do I do if I receive an incorrect product(s)?

3. What can I do if my purchased item(s) are defective?

4. How long is the Return Merchandise Authorization effective?

5. Can I exchange an item(s) that I purchased over a month ago?


PRODUCTS

1. Why does my purchased item(s) look different from the picture shown online?

2. Are there any installation instructions for my item(s)?

3. What can I do if I purchased an item that is not street legal?

4. What can I do if my purchased item(s) are damaged?

EXTENDED WARRANTY FAQ - Click Here

Got Questions? Contact Us!

eBay

  • Please email us at ebay@k2motor.com with any questions or concerns in regards to eBay items, payments, and any other related issues.  

  • PAYMENT

    What payment methods do you accept?

  • We currently accept most major credit cards (Visa, MasterCard, Discover, and American Express) as well as PayPal.
  • California Buyers will be charged a Sales Tax.
    ** Orders made with Visa, Mastercard, and AMEX Gift Cards may be delayed due to verification policies.
    ** We do not accept money orders nor cashier's checks.
  •  


    back to top


    SHIPPING

  • We offer free ground shipping service for all ordered merchandise. Please allow about 4-5 business days for delivery.
  • Shipments to an APO/FPO/PO address must be sent via US Postal Service and cannot be guaranteed to arrive by a specific date. These orders may take up to 21 business days to be delivered. Please go to Shipping Calculator underneath the Shopping Cart page for a shipping quote.
  • Shipments to Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands will be shipped either via UPS or USPS and will subject to a handling fee ranging from $5.00-$99.95 depending on the size of the order. Unfortunately, we cannot guarantee the order to arrive by a specific date. These orders may take up to 21 business days to be delivered. Please go to Shipping Calculator underneath the Shopping Cart page for a shipping quote.

    Canada Shipping

  • All orders shipped to Canada are shipped via UPS Standard shipping only. Please allow up to 10 business days for delivery. Our company will not be held responsible for any delays from customs, and/or any other additional charges that may occur. This may include but is not limited to tax, duties, fees, etc.

    Do you offer international shipping?

  • At this time we do not offer any international shipping services.

    How long before my purchased item(s) will be delivered?

  • Orders are processed and shipped Monday through Friday.
  • Tracking information will be available once you receive your shipment confirmation email.
  • Orders with express shipping will be processed same day before 1:00 pm PST.
  • Orders placed after 1:00 pm PST will be processed on the following business day.
  • (UPS transit times subject to change without notice.)

    If I need my item(s) urgently, do I have the option to choose faster shipping?
  • We offer upgraded shipping at an additional cost which will be the customers’ responsibility. Please contact our customer service for details and all shipping inquiries.

     
    • 2nd Day Air and 3 Day Select:
     

    Order must be submitted before 1:00 pm PST Monday – Friday. This service is not available for PO boxes or outside of the Continental US.

     
    • Next Day Air Saver:
     

    Order must be submitted before 1:00 pm PST Monday – Thursday. This service is not available for PO boxes, outside of the Continental US, and in some rural areas.



    Which shipping carrier(s) are utilized by your company?

  • We use top shipping carriers like UPS or USPS to ship all our merchandise.

    Is combined shipping available?

  • All items purchased in a single order will be shipped together. If you have multiple separate orders of items, we can arrange for all of your purchases to be shipped together for your convenience only after a full payment for all items are received. Please contact our customer service department for additional details.

    *Company Packaging Guidelines -"


  • Multiple smaller items will be packaged and shipped together.
  • Small items will be packed with a larger item if possible.
  • Large items will ship separately.


  • Has my order been shipped?
     
  • When your order is shipped from our facility, you will be provided with a tracking number which allows you to track your shipment on the USPS or UPS websites. We aim to have your order processed and delivered as soon as possible.

    What should I do if a shipment is refused or undeliverable?

  • Any refused or undeliverable shipments will not be granted a refund under any circumstances. Returned shipments will be held until the customer pays an additional $10.00 fee for the package to be re-shipped. If a UPS shipment is in transit and an address change occurs that is through no fault of ours, a $15.00 address change fee will be applied at the expense of the customer.


  • back to top

    RETURNS & EXCHANGES - Our Policies and Promises to Our Customers.

    30-Days Money Back Guaranteed:
     

  • We offer a 30 days money back warranty. If a customer is not satisfied with the product or order for an reason within 30 days of the initial purchase date, the customer may contact our customer service department to request a Return Merchandise Authorization (RMA) application.
  • Once we approve the RMA for your order, an RMA case number is issued and the customer may return the item for a full refund of the item price only.
  • All returned item(s) must be in new condition in order to be approved by our RMA department. If it is determined by our RMA department that the item is in "New Condition" then the refund will be processed.
  • 90-Days Limited Warranty: 

  • We offer a 90 day limited warranty on any item(s) that confirm to be defective within 90 days from the initial purchase date. This warranty will only be applied to exchanges only; therefore no refunds will be covered under this warranty. All cases are authorized upon the discretion of our RMA department.
  • Our Returns Merchandise Authorization (RMA) department reserves the right to reject any returns or exchanges for any item(s) returned past 90 days.

  • **We do offer additional extended warranties for our products. Please contact our Customer Service Support team about this offer.

    Brand Name Cancellation Policy:

  • The following brand names and products have a strict cancellation policy since they are special ordered items. Cancelled orders of these products are prohibited within the first 8 business days upon purchase.

  • - BUDDY CLUB
    - AEM
    - APEXI
    - SEIBON
    - TEIN
    - HKS
    - EIBACH
    - WHEELS/ RIMS

    How do I return an item(s) that I purchased?

    *Due to the nature of our products use, we usually do not accept returns but exceptions may be considered on a case-by-case basis. We advise that all customers consider the following before an RMA form is submitted.

  • All returns will be inspected and approved by our RMA department.
  • We require that all returns are shipped back in its original packaging. Any item(s) that are not returned in its original packaging is subject to a 20% restocking fee.
  • Any returned item(s) not found to be defective, damaged, and/or in any claimed condition will be subject to a 20% restocking fee of the item(s) price.
  • Customers are responsible for any return shipping fees.
  • We do not accept Cash on Delivery (COD) returns at this time.

    What do I do if I received an incorrect product(s)?

  • As a result of a large volume of shipments from our facility, we apologize if you receive an item(s) that you did not order and/or pay for. If such an event arises, please contact us so we can send a return authorization with a return label to you at no charge.
  • In order to process the exchange in the best interest to both parties, we must receive the incorrect item prior to processing the exchange.
  • If a suitable exchange cannot be made within a span of three weeks, we will gladly issue a full refund.
  • What can I do if my purchased item(s) are defective?

  • If your purchased item(s) do not fit properly and/or function properly, we will gladly replace it at no additional charge.
  • Please contact our customer service department for assistance in obtaining an RMA case number.
  • How long is the Return Merchandise Authorization effective?
  • Our company Return Merchandise Authorization is valid for 7 days from the initial date it was issued.
  • Please contact us for assistance in requesting an authorization number, return instructions, and/or any related concerns regarding your RMA status.

    Can I exchange an item(s) that I purchased over a month ago?
  • Exchanges are only offered for defective item(s) that are received within 90 days from the original purchase date.
  • We highly recommend professional installation and support, therefore any exchanges will not be offered until assistance has been sought.
  • Defective item(s) can be returned for replacements under the following conditions:
    1.Any returned merchandise must be returned within its original packaging and include all documentation, accessories, etc.
    2.Special order items will not be cancelled, exchanged, or returned under any circumstance.
    3.Merchandise cannot be damaged during the installation process.
    4.Return items that are found not to be defective will be subject to a 20% restocking fee at the customers' expense
  • 5.The customer is responsible for any return shipping and handling charges.
    6.Any charges not related to the purchased product such as shipping, transaction costs, insurance, etc. are non-refundable.


    back to top

    PRODUCTS

    Why does my purchased item(s) look different from the picture shown online?
  • Our product pictures may differ from the actual product that you receive with your order as a result of lighting, angles, and/or manufacturing improvements from photography. If your ordered item is vastly different in color or application, please contact our Customer Service team so we may process an RMA to get you your correct item.

  • Are there any installation instructions for my item(s)?
  • At K2 Motor we strive to promote easy installation of all our products, therefore we have a variety of installation videos and guides for a majority of vehicle models. If we do not have an installation video for your specific vehicle, please contact our Customer Service team for technical support.
  • We recommend seeking professional assistance from an automotive professional if there is any confusion during the installation process.
  • Any damage to the product during installation is the complete responsibility of the owner and any warranty will be voided.

    What can I do if I purchased an item that is not street legal?
  • We recommend verifying all state and federal laws to ensure that our products are legal to use within your local area.
  • If your ordered item is found not to be street legal in your local area, we will issue a return if it is within 30 days or an exchange within 90 days from its original purchase date. For additional information please contact our customer service support team.

    What can I do if my purchased item(s) are damaged?

    Damaged Products:

  • We recommend that you inspect all items within 24-48 hours for missing, damaged, and/or incorrect parts upon receiving.  We do our very best to prevent any shipping damages from occurring, however it does occur occasionally. 
  • If you receive a damaged item, keep the item in its original packaging and contact UPS for a damage call tag so that UPS can schedule the package to be retrieved and shipped back to our facility.
    ** You may also visit this Link to file a claim online.  
  • In the event that the shipping carrier has left a damaged package in your absence, contact the shipping carrier immediately to have it sent back to our facility.
  • We are not responsible for any missing, damaged, or incorrect parts delivered after 21 business days, regardless of the party at fault for the original damages. 
  • Please contact us immediately if any part or your complete order is received damaged so we can solve the issue in a prompt manner.
  • In the event of a lost or stolen package, you must process a claim directly with the shipping carrier.  We are not responsible for any lost, stolen, and/or any related types of issues.


    *K2 Motor reserves the right at any time to modify, discontinue, and/or alter all of any part of this site and the information it provides.*
  • back to top



    Payment

    • 1. What payment methods do you accept?

    SHIPPING

    • 1. Do you offer international shipping?
    • 2. How long before my purchased item(s) will be delivered?
    • 3. If I need my item(s) urgently, do I have the option to choose faster shipping?
    • 4. Which shipping carrier(s) are utilized by your company?
    • 5. Is combined shipping available?
    • *Company Packaging Guidelines -
    • 6. Has my order been shipped?
    • 7. What should I do if a shipment is refused or undeliverable?

    EXTENDED WARRANTY FAQ

    RETURNS & EXCHANGES

    • 1. How do I return an item(s) that I purchased?
    • 2. What do I do if I receive an incorrect product(s)?
    • 3. What can I do if my purchased item(s) are defective?
    • 4. How long is the Return Merchandise Authorization effective?
    • 5. Can I exchange an item(s) that I purchased over a month ago?

    Products

    • 1. Why does my purchased item(s) look different from the picture shown online?
    • 2. Are there any installation instructions for my item(s)?
    • 3. What can I do if I purchased an item that is not street legal?
    • 4. What can I do if my purchased item(s) are damaged?

    PAYMENT

    What payment methods do you accept?

    We currently accept most major credit cards (Visa, MasterCard, Discover, and American Express) as well as PayPal.
    California Buyers will be charged a Sales Tax.


    Note:

    ** Orders made with Visa, Mastercard, and AMEX Gift Cards may be delayed due to verification policies.
    ** We do not accept money orders nor cashier's checks.

    Shipping

    We offer free ground shipping service for all ordered merchandise. Please allow about 4-5 business days for delivery. Shipments to an APO/FPO/PO address must be sent via US Postal Service and cannot be guaranteed to arrive by a specific date. These orders may take up to 21 business days to be delivered. Please go to Shipping Calculator underneath the Shopping Cart page for a shipping quote. Shipments to Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands will be shipped either via UPS or USPS and will subject to a handling fee ranging from $5.00-$99.95 depending on the size of the order. Unfortunately, we cannot guarantee the order to arrive by a specific date. These orders may take up to 21 business days to be delivered. Please go to Shipping Calculator underneath the Shopping Cart page for a shipping quote.



    Canada Shipping

    All orders shipped to Canada are shipped via UPS Standard shipping only. Please allow up to 10 business days for delivery. Our company will not be held responsible for any delays from customs, and/or any other additional charges that may occur. This may include but is not limited to tax, duties, fees, etc.

    Do you offer international shipping?

    All orders shipped to canada are shipped via UPS Standard shipping only. Please allow up to 10 business days for delivery. Our Company will not responsible for any delays from customers, and/or any other additional charges that may occur. This may include but is not limited to tax, duties, fees etc


    How long before my purchased item(s) will be delivered?

    Orders are processed and shipped Monday through Friday.
    Tracking information will be available once you receive your shipment confirmation email.
    Orders with express shipping will be processed same day before 1:00 pm PST.
    Orders placed after 1:00 pm PST will be processed on the following business day.
    (UPS transit times subject to change without notice.)

    If I need my item(s) urgently, do I have the option to choose faster shipping?

    We offer upgraded shipping at an additional cost which will be the customers' responsibility.
    Please contact our customer service for details and all shipping inquiries.

    2nd Day Air and 3 Day Select:

    Order must be submitted before 1:00 pm PST Monday – Friday. This service is not available for PO boxes or outside of the Continental US.

    Next Day Air Saver:

    Order must be submitted before 1:00 pm PST Monday – Thursday. This service is not available for PO boxes, outside of the Continental US, and in some rural areas.

    Which shipping carrier(s) are utilized by your company?

    We use top shipping carriers like UPS or USPS to ship all our merchandise.

    Is combined shipping available?

    All items purchased in a single order will be shipped together. If you have multiple separate orders of items, we can arrange for all of your purchases to be
    shipped together for your convenience only after a full payment for all items are received. Please contact our customer service department for additional details.

    *Company Packaging Guidelines

    Multiple smaller items will be packaged and shipped together.
    Small items will be packed with a larger item if possible.
    Large items will ship separately.

    Has my order been shipped?

    When your order is shipped from our facility, you will be provided with a tracking number which allows you to track your shipment on the USPS or UPS websites.
    We aim to have your order processed and delivered as soon as possible.

    What should I do if a shipment is refused or undeliverable?

    Any refused or undeliverable shipments will not be granted a refund under any circumstances. Returned shipments will be held until the customer pays an
    additional $10.00 fee for the package to be re-shipped. If a UPS shipment is in transit and an address change occurs that is through no fault of ours, a $15.00
    address change fee will be applied at the expense of the customer.

    Returns & Exchanges

    30-Days Money Back Guaranteed:

    Any refused or undeliverable shipments will not be granted a refund under any circumstances. Returned shipments will be held until the customer pays an
    additional $10.00 fee for the package to be re-shipped. If a UPS shipment is in transit and an address change occurs that is through no fault of ours, a $15.00
    address change fee will be applied at the expense of the customer.

    90-Days Limited Warranty:

    We offer a 90 day limited warranty on any item(s) that confirm to be defective within 90 days from the initial purchase date. This warranty will only be applied to exchanges only; therefore no refunds will be covered under this warranty. All cases are authorized upon the discretion of our RMA department. Our Returns Merchandise Authorization (RMA) department reserves the right to reject any returns or exchanges for any item(s) returned past 90 days.

    Brand Name Cancellation Policy:

    The following brand names and products have a strict cancellation policy since they are special ordered items. Cancelled orders of these products are prohibited within the first 8 business days upon purchase.

    • - Buddy club
    • - AEM
    • - APEXI
    • - SEIBON
    • - TEIN
    • - HKS
    • - EIBACH
    • - WHEELS/ RIMS



    How do I return an item(s) that I purchased?

    Note

    **Due to the nature of our products use, we usually do not accept returns but exceptions may be considered on a case-by-case basis.

    We advise that all customers consider the following before an RMA form is submitted. All returns will be inspected and approved by our RMA department. We require that all returns are shipped back in its original packaging. Any item(s) that are not returned in its original packaging is subject to a 20% restocking fee. Any returned item(s) not found to be defective, damaged, and/or in any claimed condition will be subject to a 20% restocking fee of the item(s) price. Customers are responsible for any return shipping fees. We do not accept Cash on Delivery (COD) returns at this time. .

    What do I do if I received an incorrect product(s)?

    As a result of a large volume of shipments from our facility, we apologize if you receive an item(s) that you did not order and/or pay for. If such an event arises, please contact us so we can send a return authorization with a return label to you at no charge. In order to process the exchange in the best interest to both parties, we must receive the incorrect item prior to processing the exchange. If a suitable exchange cannot be made within a span of three weeks, we will gladly issue a full refund.

    What can I do if my purchased item(s) are defective?

    If your purchased item(s) do not fit properly and/or function properly, we will gladly replace it at no additional charge. Please contact our customer service department for assistance in obtaining an RMA case number.

    How long is the Return Merchandise Authorization effective?

    Our company Return Merchandise Authorization is valid for 7 days from the initial date it was issued. Please contact us for assistance in requesting an authorization number, return instructions, and/or any related concerns regarding your RMA status.

    Can I exchange an item(s) that I purchased over a month ago?

    Exchanges are only offered for defective item(s) that are received within 90 days from the original purchase date. We highly recommend professional installation and support, therefore any exchanges will not be offered until assistance has been sought.

    Defective item(s) can be returned for replacements under the following conditions:

    1.Any returned merchandise must be returned within its original packaging and include all documentation, accessories, etc.
    2.Special order items will not be cancelled, exchanged, or returned under any circumstance.
    3.Merchandise cannot be damaged during the installation process.
    4.Return items that are found not to be defective will be subject to a 20% restocking fee at the customers' expense
    5.The customer is responsible for any return shipping and handling charges.
    6.Any charges not related to the purchased product such as shipping, transaction costs, insurance, etc. are non-refundable.

    Products

    Why does my purchased item(s) look different from the picture shown online?

    Our product pictures may differ from the actual product that you receive with your order as a result of lighting, angles, and/or manufacturing improvements from photography. If your ordered item is vastly different in color or application, please contact our Customer Service team so we may process an RMA to get you your correct item.

    Are there any installation instructions for my item(s)?

    At K2 Motor we strive to promote easy installation of all our products, therefore we have a variety of installation videos and guides for a majority of vehicle models. If we do not have an installation video for your specific vehicle, please contact our Customer Service team for technical support. We recommend seeking professional assistance from an automotive professional if there is any confusion during the installation process. Any damage to the product during installation is the complete responsibility of the owner and any warranty will be voided.

    What can I do if I purchased an item that is not street legal?

    We recommend verifying all state and federal laws to ensure that our products are legal to use within your local area. If your ordered item is found not to be street legal in your local area, we will issue a return if it is within 30 days or an exchange within 90 days from its original purchase date. For additional information please contact our customer service support team.

    What can I do if my purchased item(s) are damaged?

    Our product pictures may differ from the actual product that you receive with your order as a result of lighting, angles, and/or manufacturing improvements from photography. If your ordered item is vastly different in color or application, please contact our Customer Service team so we may process an RMA to get you your correct item.


    Damaged Products:

    We recommend that you inspect all items within 24-48 hours for missing, damaged, and/or incorrect parts upon receiving. We do our very best to prevent any shipping damages from occurring, however it does occur occasionally. If you receive a damaged item, keep the item in its original packaging and contact UPS for a damage call tag so that UPS can schedule the package to be retrieved and shipped back to our facility.


    Note

         ** You may also visit this Link to file a claim online.
    In the event that the shipping carrier has left a damaged package in your absence, contact the shipping carrier immediately to have it sent back to our facility. We are not responsible for any missing, damaged, or incorrect parts delivered after 21 business days, regardless of the party at fault for the original damages. Please contact us immediately if any part or your complete order is received damaged so we can solve the issue in a prompt manner. In the event of a lost or stolen package, you must process a claim directly with the shipping carrier. We are not responsible for any lost, stolen, and/or any related types of issues.


    Note

          **K2 Motor reserves the right at any time to modify, discontinue, and/or alter all of any part of this site and the information it provides.*



    Extended Warranty faq

    Click Here for more Details about extended warrenty

    Ebay Customers

    Please email us at ebay@k2motor.com with any questions concerms in regards to ebay items, payments and any other related issues.




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