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FAQ



Payment

  • 1. What payment methods do you accept?

SHIPPING

  • 1. Do you offer international shipping?
  • 2. How long before my purchased item(s) will be delivered?
  • 3. If I need my item(s) urgently, do I have the option to choose faster shipping?
  • 4. Which shipping carrier(s) are utilized by your company?
  • 5. Is combined shipping available?
  • *Company Packaging Guidelines -
  • 6. Has my order been shipped?
  • 7. What should I do if a shipment is refused or undeliverable?

RETURNS & EXCHANGES

  • 1. How do I return an item(s) that I purchased?
  • 2. What do I do if I receive an incorrect product(s)?
  • 3. What can I do if my purchased item(s) are defective?
  • 4. How long is the Return Merchandise Authorization effective?
  • 5. Can I exchange an item(s) that I purchased over a month ago?

Products

  • 1. Why does my purchased item(s) look different from the picture shown online?
  • 2. Are there any installation instructions for my item(s)?
  • 3. What can I do if I purchased an item that is not street legal?
  • 4. What can I do if my purchased item(s) are damaged?

EXTENDED WARRANTY FAQ - Click Here

PAYMENT

What payment methods do you accept?

We currently accept most major credit cards (Visa, MasterCard, Discover, and American Express) as well as PayPal.
California Buyers will be charged a Sales Tax.

Note:

** Orders made with Visa, Mastercard, and AMEX Gift Cards may be delayed due to verification policies.
** We do not accept money orders nor cashier's checks.

Shipping

We offer free ground shipping service for all ordered merchandise. Please allow about 4-5 business days for delivery. Shipments to an APO/FPO/PO address must be sent via US Postal Service and cannot be guaranteed to arrive by a specific date. These orders may take up to 21 business days to be delivered. Please go to Shipping Calculator underneath the Shopping Cart page for a shipping quote. Shipments to Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands will be shipped either via UPS or USPS and will subject to a handling fee ranging from $5.00-$99.95 depending on the size of the order. Unfortunately, we cannot guarantee the order to arrive by a specific date. These orders may take up to 21 business days to be delivered. Please go to Shipping Calculator underneath the Shopping Cart page for a shipping quote.

  • Estimated arrival time is calculated on which of our distribution centers is nearest. Map arrival time is only valid if your items are in stock at that location.


  • Canada Shipping

    All orders shipped to Canada are shipped via UPS Standard shipping only. Please allow up to 10 business days for delivery. Our company will not be held responsible for any delays from customs, and/or any other additional charges that may occur. This may include but is not limited to tax, duties, fees, etc.

    Do you offer international shipping?

    Orders are processed and shipped Monday through Friday.
    Tracking information will be available once you receive your shipment confirmation email.
    Orders with express shipping will be processed same day before 1:00 pm PST.
    Orders placed after 12:00PM PST will be processed on the following business day.
    (UPS transit times subject to change without notice.)

    How long before my purchased item(s) will be delivered?

    Orders are processed and shipped Monday through Friday.
    Tracking information will be available once you receive your shipment confirmation email.
    Orders with express shipping will be processed same day before 1:00 pm PST.
    Orders placed after 1:00 pm PST will be processed on the following business day.
    (UPS transit times subject to change without notice.)

    If I need my item(s) urgently, do I have the option to choose faster shipping?

    We offer upgraded shipping at an additional cost which will be the customers' responsibility.
    Please contact our customer service for details and all shipping inquiries.

    Which shipping carrier(s) are utilized by your company?

    We use top shipping carriers like UPS or USPS to ship all our merchandise.

    Is combined shipping available?

    All items purchased in a single order will be shipped together. If you have multiple separate orders of items, we can arrange for all of your purchases to be
    shipped together for your convenience only after a full payment for all items are received. Please contact our customer service department for additional details.

    *Company Packaging Guidelines

    Multiple smaller items will be packaged and shipped together.
    Small items will be packed with a larger item if possible.
    Large items will ship separately.

    Has my order been shipped?

    When your order is shipped from our facility, you will be provided with a tracking number which allows you to track your shipment on the USPS or UPS websites.
    We aim to have your order processed and delivered as soon as possible.

    What should I do if a shipment is refused or undeliverable?

    Returned shipments will be held until the customer pays an additional $15.00 fee for the package to be re-shipped. If a UPS shipment is in transit and an address change occurs that is through no fault of ours, a $15.00
    address change fee will be applied at the expense of the customer.

    Returns & Exchanges

    Products

    Extended Warranty faq

    Ebay Customers





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