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Home > FAQ > Extended Warranty FAQ

Extended Warranty FAQ



Frequently Asked Questions

Extended Warranty FAQ
 
1. How can I purchase the extended warranty? 10. Can my extended warranty plan be renewed?
2. Can I purchase the extended warranty for any product? 11. What is the difference between the free warranty services and extended warranty service?
3. Can I purchase the extended warranty anytime after a completed transaction? 12. What do I need to do to use the warranty?
4. What benefits will I get through the extended warranty service plan? 13. Are there any hidden costs with the warranty plan?
5. Who do I contact to obtain additional information regarding my current warranty plan? 14. Will I have to use my extended warranty service for DOA merchandise?
6. Will I be receiving a service contract when I purchase the extended warranty? 15. How quickly can I expect to receive the warranty service?
7. Can I cancel the extended warranty plan? 16. Under the warranty plan, who will be responsible for shipping costs of products that need to be returned for replacement and/or repair?
8. Is the extended warranty plan transferable to my next purchase? 17. How long will it take for me to get a replacement part?
9. When does the extended warranty plan coverage begin?  

1. How can I purchase the extended warranty?


The extended warranty can be purchased with your order. The service will be available as a product to be added to your checkout. If you have already completed your transaction, you can contact customer service to manually make a separate order of the extended warranty service.

 
2. Can I purchase the extended warranty for any product?


The extended warranty can be purchased for all products except for any of our special order items. Special order items include brand name products as listed:

-Buddy Club
-AEM
-Apexi
-Seibon
-Tein
-HKS
-Eibach
-Wheels and rims

3. Can I purchase the extended warranty anytime after a completed transaction?

The extended warranty service can be purchased anytime within the 1-year time period from your original purchase date of the item you would like to have the extended warranty applied.
 
4. What benefits will I get through the extended warranty service plan?

You never know what can happen. Our extended warranty program offers the guaranteed replacement of any related parts past the 90 day free warranty expiration date.
 
5. Who do I contact to obtain additional information regarding my current warranty plan?


You may contact our customer service by phone, email or live chat regarding questions about the extended warranty and all other inquires. Our hours of operation are from Monday to Friday 8:30A.M. to 5:00P.M. PST. We are closed on weekends and holidays.

Toll Free #: (800)959-3915
Email: info@k2motor.com
Live Chat
To chat with one of our customer service team members please click here


Hours of operation
Mon - Fri: 8:30am - 5pm PST

 
6. Will I be receiving a service contract when I purchase the extended warranty?

An confirmation email of your order’s receipt will be sent. If the purchase was made with your order, the order number on the receipt will be a reference of the extended warranty service contract that you purchased.
 
7. Can I cancel the extended warranty plan?

You will not be able to cancel the extended warranty plan after it is purchased. The plan will be with the applying product until the warranty time period expires. The only time the extended warranty will be fully refunded is when you decide to return your order within the first 30 days of purchase.
 
8. Is the extended warranty plan transferable to my next purchase?

The extended warranty plan is not transferable to any future purchases. The warranty plan will only be valid for the merchandise it was originally applied to.
 
9. When does the extended warranty plan coverage begin?

The extended warranty service will begin the day after the 90 day free warranty service expires.
 
10. Can my extended warranty plan be renewed?

The extended warranty can be renewed after the first purchase, allowing a total of (2) purchases. You will be provided with a grace period of 3 business days after the first purchase expires. You can contact customer service to have the service renewed. Provide the full name of the person the order was made by, original order number, and the product part ID which the extended warranty will be applied.
 
11. What is the difference between the free warranty services and extended warranty service?


When you make a purchase with us, you are automatically enrolled in our 90 day warranty plan. You are guaranteed your money back within the first 30 days if you decide you want to return the product(s). The free warranty plan will also cover merchandise that needs to be repaired or replaced within the following 60 days.

The extended warranty allows you to have an additional warranty service available just in case something happens to your item after the 90 days free warranty period. With just a couple bucks more, you will be provided with an extra security for your purchased product.

 
12. What do I need to do to use the warranty?

Contact our customer service with your order information and briefly explain the condition of the product at issue. Our highly experienced customer service representative can further assist you with the procedures to assist in getting a replacement.
 
13. Are there any hidden costs with the warranty plan?

There are no hidden costs or fees with the extended warranty plan we provide. If for any reason the product fails to work within the time period the warranty plan covers, full parts will be provided under our service.
 
14. Will I have to use my extended warranty service for DOA merchandise?

You will not have to use your extended warranty service for DOA (damaged on arrival) products. If it is proven the product has been damaged in transit, we will file a claim with our carrier and have a replacement shipped to you as soon as possible. For specific instructions on how to resolve such an issue, contact our customer service department for further assistance.
 
15. How quickly can I expect to receive the warranty service?

Once you contact customer service and provide them the information needed to start your warranty service, the process will begin right away.
 
16. Under the warranty plan, who will be responsible for shipping costs of products that need to be returned for replacement and/or repair?

Under the warranty plan, we will be responsible for any return shipping costs of damaged products. The returned product will then be inspected by our RMA department. If the product is proven to be damaged, we will ship a repaired part and/or a replacement part at the company’s expense.
 


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